China Market Development Services: Support Customers
Attentive, high quality support develops and enhances a lucrative and long-term revenue stream from additional products sales, annual license fees, maintenance fees and service revenues. Satisfied customers also an important source of referrals, a critical marketing advantage in China's relationship based business environment. Providing customer support with local resources overcomes the distance, time zone differences and language barrier issues inherent in doing business within China. Dextrys customer support services minimize start up investments,increase profitability by controlling costs, provide the flexibility to quickly scale to business needs, and most importantly,enhance customer satisfaction.
Release Management
Dextrys offers a full range of Product Release Management services to reduce the cost and internal distraction of delivering regular product releases. This support is especially useful for ensuring the China localized product versions along with their associated product and marketing materials remain in synch with domestic product releases. Learn more...
Technical Support
For solutions which require rapid and responsive technical support during local business hours, Dextrys offers email and telephone technical support services through our development centers. Cost effective and highly scalable, this service uses skilled native speakers to provide first, second, and when combined with Dextrys Product Release Management services, third level technical support to handle customer issues from initial triage through troubleshooting and code changes. Learn more...
Professional Services
Dextrys can staff and manage an extension of a product company's US professional service organization to support product customization, configuration and implementation. This capability enables a product company to offer its customers a catalog of branded services without incurring the cost and overhead of building its own organization in China. Engineering teams within Dextrys development centers can deliver offsite programming and configuration projects efficiently and cost effectively. Locally based Dextrys consultants provide onsite customer services for less cost, time and travel expense than bringing in company resources from other locations. Whether a project involves training, rules configuration, interface design, or report creation, Dextrys engineers bring the technical skills and local knowledge to delight Chinese customers while enhancing profitability. Learn more...
Field Services
Dextrys offers managed and staffed Field Services to handle installations, repairs and warrantee support for equipment installed on customer sites. Dextrys extends a product company's field services capabilities into China without the effort and expense of building a local organization or incurring the overhead of using non-local resources. Dextrys fully manages field service activities including staffing, training, dispatching and reporting for all assignments. Our field service capabilities accelerate revenue recognition by completing implementation efficiently and provide resources for profitable add-on services. Learn more...